Frequently Asked Questions

We hope to be able to answer most of the commonly asked questions on this page.

Overview
- What is shareware and how does it work?
- How can I pay for the shareware from other countries?
- Where do I find the account information of JMS (also for Swiss Accounts)?
- Which is the fastest payment method?
- What is the "card verification code"?
- What is the "cardholder"?
- Do you send cash-on-delivery?
- Do you accept payment via Western Union?
- Do you accept debit cards like Maestro, Switch or Solo?
- Do I need the JMS Shareware-CD?
- How can I obtain a lost registration key again?
- Where can I get technical support for a shareware product?
- How do I contact J-M-S via email?
- Emails to J-M-S get rejected. What can I do?
- What about data protection?

General questions
What is shareware and how does it work? Here you can find a very detailed explanation
 
Questions regarding the payment
How can I pay for the shareware from other countries? Here we have prepared a very detailed list and explanation of all the payment methods we accept, together with the charges, advantages and disadvantages.
Where do I find the account information of JMS? The detailed account information can be found on every order form - for payment from all countries of the world. However, we suggest that you check the link above before you consider a money transfer - you will find very useful tips for international payment.
Here our account details for or German account (in EUR):
 Deutsche Postbank AG NL Essen, SWIFT/BIC: PBNKDEFF360
 IBAN (International Banking Number): DE21 3601 0043 0611 1004 37
For our Swiss customers, a Swiss account (EUR/CHF):
 Jochen Merz,  IBAN: CH98 0078 2008 2344 12101
Which is the fastest payment method? Credit card payments will usually be handled by us within 24 hours - they are definitely the fastest method.
If you prefer to send money, we have to wait until the money arrives in our account. Within Germany, it usually arrives within 3 working days. Within Europe, it should not take longer than 5 days. Money transfer from the rest of the world can take up to 10 working days.
What is the "card verification code"? On the reverse side of your credit card, in the signature field, you'll find some numbers. The rightmost group of three digits is the card verification code. Here is a detailed explanation and a picture for you.
What is the "cardholder"? The cardholder is the name of the person imprinted on the front side of the credit card, underneath the card number and expiry details. It is not the name of the bank!
Do you send cash-on-delivery? No, as it is far too expensive! COD to other countries costs at least 15 EUR. Every other payment method will be cheaper for you.
Do you accept payment via Western Union? In general, yes. Before you decide to pay via Western Union, please check out the costs (it is rather expensive). If you still want to pay this way, send us an email to verify that Jochen Merz personally is not travelling at the moment in other countries (he is the only person at J-M-S who can collect the money at Western Union offices within Germany). If you get a positive response:
  • transfer the money
  • fill in the order form, select "Money transfer"
  • At the bottom of the form, in the "comments" field, type in the name of the sender of the money EXACTLY as it was written in the Western Union office, and specify the transfer number for this money transfer.
Do you accept debit cards like Maestro, Switch or Solo? Using these cards for mail order is not possible. The card has to be present. Some cards work internationally, like Maestro or Visa Electron, other cards are national, like Switch and Solo. These cards need to be slid through a POS terminal, which means the card has to be present at the merchants pay-system.
Do I need the JMS Shareware-CD? You don't have to have it, of course. As you obviously seem to be able to access the internet, you have the choice of downloading the shareware. Some customers do not want to download 10MB or more (depending on the product), or they have no facility to burn the download onto a CD (access the internet away from home, for example), or they want to have it on a physical medium in case something happens to the downloaded file. All details about the JMS Shareware-CD can be found here.
 
Lost keys, technical inquiries and support
How can I obtain a lost registration key again? Easy: just write to the author who has programmed the product. Send him an email, specify your full name and email address which you used when you ordered the key first (there seems to be a tendency to change email addresses at least 3 times a year). Contact addresses of all authors can be found here.
Where can I get technical support for a shareware product? Technical support is provided by the author of the relevant shareware product. Every author can be contacted via email. Contact addresses of all authors can be found here. If the homepage of the author shows a phone number, then you can call the author if you like, of course. Please consider that some authors do have a "real" full time-job and not only sell shareware, so the availability may not be 24 hours!  If the homepage does not give a phone number, then we don't have it either as we always communicate with our authors by email.
How do I contact J-M-S via email? Send a plain text email (no backgrounds, no attachments, no HTLM) to Shareware@J-M-S.com. We do not accept any emails with attachments!
Emails to J-M-S get rejected. What can I do? Please send a plain text email, without any attachments. No HTML, no backgrounds, please. Our server rejects all mails which are declared to be "multipart" in the header. Emails of the type "text" get through. We had to block the other formats due to the ever increasing number of spam and junk mails with HTML attachments.
 
Various 
What about data protection? Of course, your data will not be sold or given away. We hate spam too! The payment data will, of course, not be given to the author - he only receives your customer data (email, name, address and phone number) so that he can deliver and provide support. More information about data protection can be found here.